Frequently Asked Questions

Everything you need to know about your Moon Nude experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.

How do I find my perfect fit?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the best fit for our specific cuts.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Moon Nude, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled synthetics, and eco-friendly dyes to minimize our environmental footprint.

Can I change or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of purchase by contacting our support team.